Last Updated: June 15, 2026

Thank you for purchasing from Planova Bangladesh.

We are committed to providing high-quality digital products and customer satisfaction. Please carefully read this Refund Policy before making any purchase.

By purchasing any product from our website, you agree to the terms outlined below.

Website: https://planovabangladesh.xyz/

Contact Email: info@planovabangladesh.xyz/

1. Nature of Digital Products

Planova Bangladesh primarily sells digital products, including but not limited to:

• E-books
• Guides
• Templates
• Digital Resources
• Educational Materials
• Downloadable Files

Because digital products are delivered electronically and can be accessed immediately after purchase, refund eligibility is limited.

2. General Refund Policy

Due to the nature of digital products, all sales are generally considered final.

Once a digital product has been successfully delivered, downloaded, accessed, or made available to the customer, refunds will typically not be granted.

3. Eligible Refund Cases

Refund requests may be considered in the following situations:

Duplicate Payment

If a customer is accidentally charged more than once for the same product, the duplicate charge may be refunded after verification.

Multiple Transactions for the Same Product

If multiple successful payments are made unintentionally for the same product, eligible duplicate payments may be refunded.

Technical Delivery Failure

A refund may be considered if:

• Payment was successfully completed;
• The product was not delivered;
• The customer did not receive access to the purchased product; and
• Our support team is unable to resolve the issue within a reasonable period.

Incorrect Billing Due to System Error

Refunds may be considered if a verified technical or payment processing error results in an incorrect charge.

4. Non-Refundable Situations

Refunds will generally not be issued for:

• Change of mind
• Accidental purchases made by the customer
• Failure to read the product description
• Lack of technical knowledge
• Personal preferences
• Expectations not aligned with the product description
• Dissatisfaction based on subjective opinion
• Failure to use the product
• Downloaded products
• Accessed products
• Products already delivered successfully

5. Product Information Responsibility

Customers are encouraged to carefully review:

• Product descriptions
• Product features
• Product requirements
• Product previews
• Product details

before completing a purchase.

By completing a purchase, the customer acknowledges that they understand what they are purchasing.

6. Refund Request Procedure

To request a refund, customers must contact us using the email address below.

Refund requests should include:

• Full Name
• Email Address
• Order Number
• Payment Information
• Detailed Reason for Request

Email: info@planovabangladesh.xyz

Incomplete requests may delay processing.

7. Review Process

Each refund request is reviewed individually.

Submitting a refund request does not guarantee approval.

Planova Bangladesh reserves the right to:

• Request additional information
• Verify transaction details
• Investigate payment records
• Approve or deny refund requests based on available evidence

8. Approved Refund Processing Time

If a refund is approved:

• Processing may begin within a reasonable timeframe after approval.
• Actual receipt of funds depends on the payment provider, banking institution, mobile financial service, or card issuer.

Processing times may vary depending on the payment method used.

9. Fraud Prevention

To protect against abuse, fraudulent refund requests may be denied.

Planova Bangladesh reserves the right to refuse refunds where evidence suggests:

• Product access has already been provided
• Digital content has been downloaded
• False claims have been submitted
• Abuse of the refund process has occurred

10. Chargebacks

Customers are encouraged to contact us before initiating any chargeback or payment dispute.

We will make reasonable efforts to resolve legitimate concerns promptly.

Unnecessary or fraudulent chargebacks may result in suspension of access to products and future services.

11. Modifications to This Policy

Planova Bangladesh reserves the right to modify, update, or revise this Refund Policy at any time.

Any updates will be published on this page with a revised effective date.

Continued use of our website and services constitutes acceptance of any revised policy.

12. Contact Information

Planova Bangladesh

Website: https://planovabangladesh.xyz/

Email: info@planovabangladesh.xyz/

For questions regarding this Refund Policy, please contact us using the email address above.